Our Returns Policy
We understand that you may need to return items for exchange or a full refund.
You can return items in original condition for an exchange within 30 days from the day the order arrived with you.
You can return items in original condition for a full refund within 14 days from the day the order arrived with you.
What does Original Condition mean?
Items you return for exchange or a full refund must be as new and in the condition in which we sent them. Items must have:
All original tags and labels still attached as new
All packaging, including boxes, as supplied by the manufacturers. This does not include packaging supplied by downbags.co.uk (for example the bag in which the we send the items)
Any plastic bag they arrived in including attached labels
All instructions, parts, accessories, components, spares etc.
Items must not:
Be soiled, dirty, wet or damaged in any way
Be marked in any way
Have been worn outdoors
Have been altered, modified or adapted in any way
For reasons of health and safety we cannot accept the return of any underwear.
Should you wish to exchange goods we strongly recommend that you contact us to ensure stock availability. You are responsible for the cost of returned and dispatched exchanged goods. We will charge for the dispatch of exchanged goods at cost.
Returning items that were received incorrectly or in a damaged or defective condition
We try very hard to ensure you receive the exact items you have ordered in perfect condition. If something does go wrong and you receive an incorrect, damaged or defective item you must return it to downbags.co.uk within 30 days for a replacement. We will despatch the replacement item upon receipt of the returned item.
This returns policy does not affect your statutory rights.